- What is the last known good configuration quizlet portable#
- What is the last known good configuration quizlet mac#
They cannot be answered with “yes” or “no.” Start with open questions such as “What is the issue?” Open questions generally start with words like how, why, when, who, what, and where.The following are tips you should follow when gathering information from customers: To impress them with your knowledge and mastery of all things technical. Try to talk to customers at their level rather than attempt Be constantly aware that you are there to helpįurthermore, be aware that a customer coming to you for help with a situation probably will not share your level of technicalĮxpertise and may therefore use incorrect or imprecise terminology. Information needed to repair the customer's product. Your courtesy and professionalism will make the circumstances better for the customer and enable you to gather When you question a customer, it is very important to understand that the customer is generally not happy with his or her You in getting accurate and useful information from your customer. In those cases, the following tips will assist In some cases, the customer is available to explain the nature of the situation.
What is the last known good configuration quizlet mac#
If the Mac is functional, run System Profiler (discussed in Lesson 2, “Software Tools”) to compile useful technical information on the Mac and its components.
Is the first step in successful troubleshooting. It is important to know as much as you can about the situation before you jump headlong into trying to fix it. General Troubleshooting Flowchart that you can use as a reference. Keeping the steps of the troubleshooting process straight is sometimes difficult for new technicians. First, we'll give you the overview in chart We will review these processes in detail in the following sections of this lesson. Complete administrative tasks (yes, really).Verify the repair by testing the product thoroughly.Use additional resources to research the issue.Īfter you have identified the issue, you must:.That identifying the issue has made clear). The second stage is performing the actual repair (or taking other steps The first stage is identifying the issue. There are two major stages in the troubleshooting Now that you are so well equipped, you are ready to embark on the systematic journey.
What is the last known good configuration quizlet portable#
Apple Training Series: Desktop and Portable Systems, 2nd Edition
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